Transparent Service Rates & Priority Support Options
Our pricing model is built around three categories:
• Standard on-site service
• Priority & after-hours response
• Ongoing SOLCare™ membership support
Larger installations and system upgrades are quoted individually following a structured consultation.
Every engagement is structured, clearly defined, and engineered for long-term performance. Whether you need a single service visit or ongoing priority support, you’ll know exactly what to expect.
Standard & Priority Service Rates
Clear hourly rates. Defined availability. No hidden fees.
Standard On-Site Service
$75 per hour
Structured on-site service during standard business hours.
Details:
Available Monday–Friday, 9am–5pm
System troubleshooting & diagnostics
Performance tuning & reconfiguration
Equipment upgrades & adjustments
Minimum service time may apply
Designed for non-urgent service requests, upgrades, and performance optimization.
Emergency / After-Hours Service
$150 per hour
Priority response for urgent system issues outside standard hours.
Details:
Evenings, weekends, and holidays
Connectivity outages
System failures or critical interruptions
Priority scheduling positioning
Minimum emergency dispatch time may apply
Reserved for time-sensitive issues requiring immediate attention.
$70 per hour (billed in 30-minute increments)
Secure remote diagnostics and system adjustments when an on-site visit is not required.
Remote configuration
Software updates
System optimization
Network troubleshooting
Ideal for minor adjustments and quick performance fixes.
Remote Technical Support
Custom System Design & Installation
Full system builds, infrastructure upgrades, new construction pre-wire, and multi-room integrations are engineered and quoted following an in-depth consultation.
Scope, performance expectations, and scalability determine final investment.
Schedule a consultation to receive a structured system proposal.
SOLCare Performance Membership
Proactive monitoring. Priority response. Long-term system stability.
For homeowners who expect engineered performance — not reactive service.
SOLCare Essentials
$199 per month
Designed for homeowners who want reliable priority support and proactive system oversight.
• 24/7 remote diagnostics & support
• Priority scheduling positioning
• Direct phone support access
• Annual preventative system review
On-site service billed at standard rates.
SolCare Premier
$399 per month
Comprehensive performance coverage for high-usage or larger integrated systems.
• 24/7 remote diagnostics & support
• Priority scheduling positioning
• Direct phone support access
• Quarterly preventative maintenance visits
• Includes up to 2 hours of on-site support per month
Priority on-site scheduling included
Additional on-site time billed at standard rates.
Ideal for homeowners who depend on consistent performance, rapid response, and long-term system stability.
Members receive preferred scheduling and service continuity across all supported systems.
Minimum 12-month commitment recommended for optimal system stability.
Engineered System Protection for SOLCare Members
Proactive oversight. Performance stability. Long-term asset protection.
Smart home systems are no longer simple electronics — they are integrated digital infrastructure. Regular preventive maintenance prevents downtime, protects your investment, and ensures consistent performance year after year.
✔ Firmware & Software Updates
System components reviewed and updated to stable versions.
✔ Network Health Review
Router, switches, and access points evaluated for performance integrity.
✔ System Diagnostics
Control, audio/video, and automation devices inspected for instability.
✔ Infrastructure Inspection
Rack organization, labeling, and physical integrity verified.
✔ Performance Optimization
Connectivity, speed, and responsiveness tuned.
Available exclusively to SOLCare Performance Members.
Most service calls we respond to could have been prevented with structured monitoring and maintenance.
Preventive maintenance does not include hardware replacement. Parts and major repairs are billed separately if required.